Terms and Conditions

Terms and Conditions 2021-02-02T11:49:49+00:00

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Bernstein iModes, hereinafter referred to as “www.i-modes.com”, “us” or ”we”.

By placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, can place an order.

The inclusion of any products or services on www.i-modes.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on www.i-modes.com at the time you place your order.

www.i-modes.com wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the www.i-modes.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at www.i-modes.com include the statutory BTW/VAT and do not include a delivery charge. The BTW/VAT and delivery charges may differ depending on your country and whether you are a company or a private placing an order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. We do not sell our products VAT-free or provide VAT-refunds after sales. Customers, who have a valid VAT identification number, can claim refunds for the VAT within the laws of their own country.

3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount via bank transfer, or use the same method that was used to make the payment if possible. If, for any reason, alternative arrangements are necessary, a www.i-modes.com  representative will contact you to settle the refund.

4. Delivery

www.i-modes.com  endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to offer the purchased product for shipping within 1 to 3 business days following confirmation of an order, unless otherwise agreed. Delivery may vary depending on your country, but we aim to deliver within the EU region within 10 business days. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include www.i-modes.com delivery costs. Should you choose to keep certain items and only partially cancel your order; the delivery cost will not be refunded.

If you wish to cancel or return your order, please provide us with notice in writing via email to info@i-modes.com . We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 30 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify iModes promptly and return the item in accordance with section 6 (Returns) below. www.i-modes.com will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

6. Returns

www.i-modes.com guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, or altered.

If a debit or credit card was used to make payment at www.i-modes.com , we  will refund the applicable amount to the same debit or credit card you used for your initial purchase.

7. Payment methods

You can pay for your goods in various ways as set out below.

Payment before delivery

iDeal /PayPal

You can enter your bank details and complete the iDea/PayPal payment either on through the website, or the application of your bank. For secure payment, iDeal/PayPal payments are conducted in a separate, safe payment portal. For all iDeal/PayPal payments, the iDeal/PayPal terms and conditions (see here) apply.

Payment after delivery

Invoice – pay within 30 days

The payment request is sent to your e-mail address when the order is shipped. Payment information can also be found on the delivery note, enclosed in the parcel. The statement will show the total amount due including BTW/VAT and delivery charges. Payment is due within 30 days after the statement date.

Arrears. You fall into arrears if your statement or installment account is not paid by the due date. The total amount owed by you to www.i-modes.com becomes payable immediately. www.i-modes.com  will send you a payment reminder letter requesting payment immediately. If you have still failed to pay the overdue amounts www.i-modes.com will send you a ”Notice of Default”.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via www.i-modes.com

Please note that we do not accept cash or cheques.

8. Our Liability

Nothing in these Terms shall exclude or limit www.i-modes.com ‘s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

www.i-modes.com accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

www.i-modes.com is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on www.i-modes.com shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from www.i-modes.com online, and were not able to settle the complaint with www.i-modes.com , then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

9. Colours

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

10. Guarantee

If there are defects in the goods you have purchased, www.i-modes.com abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.

11. Assignment

www.i-modes.com reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at www.i-modes.com remain with Bernstein iModes, Maastricht, Netherlands, and its subsidiaries or licensors. Any use of www.i-modes.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Bernstein iModes.

14. Company Information

Bernstein iModes/David Bernstein Forensic Consulting
KvK/Chamber of Commerce reference: 54181585
BTW/VAT registration: NL254607548B01 (the number following ‘B’ is the number ‘0’ (zero),not the letter ‘O’)

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